Product Conditions

Below you will find a full explanation of the different product conditions we sell.

Brand New

Inventory is in “retail ready” condition and has NO cosmetic defects, blemishes, dents, scratches or signs of age. BRAND NEW inventory is in original manufacturer packaging, still factory sealed and has never been opened or used. BRAND NEW inventory comes with a 7-day money- back guarantee, no questions asked. Some items may be subject to a 15% restocking fee if there is nothing wrong with it.

Like New

Inventory has NO cosmetic defects, blemishes, dents, scratches or signs of age. LIKE NEW inventory is in original manufacturer packaging, however the packaging has been OPENED and in some cases may be DAMAGED. LIKE NEW inventory comes with a 7-day money- back guarantee, no questions asked, unless otherwise specified in the auction description. Some items may be subject to a 15% restocking fee if there is nothing wrong with it.

Refurbished

Grade A

Inventory is in “like new, retail ready” condition with NO cosmetic defects, blemishes, dents, scratches or signs of age. GRADE A items have been restored to meet manufacturer quality standards.

Product is packaged in cleaned original boxes, new white boxes or new brown boxes that are retail ready. Product is fully accessorized using new/ original accessories, and has all the original product documentation; with the exception of the original warranty card.

Grade B

Inventory has been inspected, tested, and restored to the original manufacturer’s operating specifications. This fully-functioning item is in “retail ready” condition with SLIGHT cosmetic defects (minor blemishes and/or light scratches). Slight wear or feathering will default a GRADE-A item to become a GRADE-B item.

Product is packaged in cleaned original boxes, new white boxes or new brown boxes that are retail ready. Product is fully accessorized using new/ original accessories, and has all the original product documentation; with the exception of the original warranty card.

Grade C

Inventory has been inspected, tested, and restored to the original manufacturer’s operating specifications. This fully-functioning product is in “retail ready” condition with SIGNIFICANT cosmetic defects (significant blemishes and/or significant scratches, dents, or frame damage).

Product is packaged in cleaned original boxes, new white boxes or new brown boxes that are retail ready. Product is fully accessorized using new/ original accessories, and has all the original product documentation; with the exception of the original warranty card.

Untested Customer Returns

Inventory has been sold to an end user and returned through a retail storefront, manufacturer, website, and/or a distribution center. No testing or repairs have been attempted on this grade of product. The packaging may be in various states including: new, opened, distressed and/or missing. There may be units that lack essential components, accessories and documentation.

Typically, this inventory has a 75% plug and play success rate. This is not a guarantee; simply an estimate based on our experience with this inventory grade. Warranties are not valid on this condition of product and product is sold “AS IS”; cosmetic and operational condition is not guaranteed.